Monday – Friday 10am to 5pm (CST). If you need to contact us, send us an email at firstname.lastname@example.org and we will respond to your inquiry.
Your order is processed and shipped in 1-3 business days. Your PayPal account will be charged when your transaction is completed by you in our system, and not when we ship your purchase.
CREDIT CARD VALIDATION & YOUR ORDER
Your entire credit card transaction is done by the highly respected, trusted third-party, PayPal Corp.
We send our orders with tracking to ensure that the arrival is trackable and confirmed. If you do not receive your order and we cannot track its arrival to your shipping address via Canada Post, we will send you another shipment at no additional cost to make sure you receive your order. If the tracking for your order has been confirmed by Canada Post as been delivered to the address you provided for shipping purposes we will not replace/reship the package at no additional cost. No exceptions.
BACK ORDERED PRODUCTS
If one of the items that you order is on back order due to extremely high demand when your order is filled, it will be indicated on your invoice next to the item in question and we will ship it as soon as it becomes available without any additional shipping charges.
ORIGIN OF ORDER PAYMENT
We only accept payment for credit card billing addresses from Canada. We will not process orders with billing addresses other than the above.
RIGHT OF REFUSAL
We reserve the right to refuse to sell to any individuals or business at any time and for any reason. Due to internet credit card fraud, we reserve the right to reject any order at any time that we deem suspicious.
NOTIFICATION OF STORE POLICY CHANGES
Unfortunately at this point we only ship within Canada.
You will receive a tracking number via email for your shipment. See Undelivered Packages Policies.